At Xronos Fine Jewellery, we take immense pride in our craftsmanship and the quality of our materials. As a family-run independent jeweller, our pieces are more than just jewellery—they are heirlooms designed to journey through generations. That’s why we offer a 12-month manufacturing warranty and lifetime servicing to ensure your ring remains as beautiful as the day you received it.

12-MONTH WARRANTY

Our 12-month manufacturing warranty covers genuine manufacturing faults and defects, ensuring your piece meets the highest standards of craftsmanship. While unlikely to occur, any manufacturing defects or faults will be noticed within weeks of wearing your ring, not years. As such, lifetime warranties genuinely offer no substance when you read the fine print of exclusions.

What is covered under our 12-month warranty:

• Faults with craftsmanship and manufacturing - such as flawed metal finishes, and unstable claws and settings. While highly unlikely this will occur, this would be noticeable within weeks.
• For rings featuring diamond-set claws and hidden halos, we will always advise you of the risk of stones falling out due to the nature of these styles. In the event your stone falls out of your hidden halo, diamond claw or hidden birthstone - we will replace this free of charge, for life.

What is not covered under our 12-month warranty:

• Reasonable wear and tear, such as scratches (please see our complimentary servicing for ring polishing)
• Broken chains as a result of misuse and impromper wear.
• Cracked or broken stones.
• Lost stones from misuse and improper wear and care, or damage that was not immediately rectified upon notice.
• Damage due to misuse or improper wear, such as warped shanks and settings, and broken claws.
• Reshanks.
• Alterations or repairs performed by external jewellers.

If you experience an issue with your piece, please contact us immediately. Our jewellers will assess the item, and where applicable, we may offer a repair, replacement, store credit, or refund at our discretion.

Lifetime Servicing & Care

Our lifetime servicing is a genuine commitment to caring for your engagement ring, wedding rings and bespoke pieces. We will always work with you to ensure your Xronos piece lasts a lifetime. This includes:

• Complimentary inspections to assess the condition of your jewellery.
• Professional polishing and cleaning to ensure it looks as good as the day you bought it.
• Claw tightening to ensure your stones remain secure over the years.

Our lifetime servicing does not include reshanks.

We recommend annual servicing to maintain the integrity of your jewellery. To book a service or discuss your piece, contact us at info@xronosjewellery.com.

At Xronos, we stand behind our work. Your jewellery is our legacy, and we are here to help preserve it for generations to come.