Christmas Production and Shipping
Made-to-order crafting lead times
For made-to-order products, please place your order by Thursday 4 December 2025 for guaranteed completion for Christmas 2025.
Orders placed after this date will not be guaranteed completed for Christmas Day.
Our pieces are made-to-order on-site at our Brisbane studio.
Christmas Shipping
Xronos offers complimentary Express Shipping on all orders. Due to the high volume of postage during the season, any delays from Australia Post is beyond our control. As such, we highly suggest placing your order with sufficient postage time to ensure your parcel arrives on time.
Additional information on postage cut-offs can be found on the Australia Post website.
Ready-to-Wear lead times
Ready-to-wear stock is available for collection from our Brisbane studio.
Ready-to-wear items, including stock available in-studio and ready-to-ship engagement rings, are ready for dispatch via post promptly after purchase.
We suggest placing your order no later than December 15th 2025 for guaranteed delivery by Christmas Day. Australia Post has outlined its postage cut-off dates here.
If a re-size is required on a ready-to-wear item, our team will facilitate this within 2-3 days of purchase.
Made-to-Order Engagement Rings
Made-to-Order and Bespoke engagement rings require a 6-week lead time and cannot be ready for Christmas unless ordered by the October 12, 2025 cut-off.
Customisation, sizing and materials
Customisation
Add a personal touch to any of our designs through our custom process. Don't quite see what you're looking for? Let's create something unique together.
Simply get in touch to get started.
Ring sizing
Visit our Ring Sizing webpage for tips on how to find your ring size or reach out to our team to discuss.
Xronos offers free rizing if you don't get it quite right. A small fee may incur if there is a significant resize (more than 4 sizes up or down).
Materials
Please refer to each item's individual description for information on materials.
We can customise a piece to change the gemstone, metal choice, etc. Please reach out to our team to discuss and receive a quote.
Standard Production and Shipping
Manufacturing time
Our pieces are made to order and require 7-21 days to produce, unless listed as ready-to-ship. In the instance the piece is a ready-to-ship item, this will be included in the product description.
Ready to ship items will be dispatched within 24-48 hours, pending no changes to the piece or resizing.
Engagement, wedding and other custom/bespoke designs require a minimum of 6-7 weeks. This includes design, design iterations, stone sourcing and crafting. Each individual client will have lead times discussed with them.
Shipping
We offer complimentary express and standard shipping on all pieces.
Our products are packed securely and dispatched with signature upon delivery. Our packaging is discreet, we don't want to ruin any surprises!
Local pick-up
If you'd prefer to pick-up from our store in West Village (West End), we can arrange this. Choose local pick-up at check-out or get in touch.
For engagement, wedding and bespoke items, we will notify you when your piece is ready for collection.
Manufacturer's warranty and returns
12-month warranty and lifetime servicing
All Xronos items come with a 12 months manufacturing warranty from the purchase date. This warranty is only valid for manufacturing faults and defects, it does not cover general wear and tear or change of mind. Please refer to our 12-month warranty and lifetime servicing webpage for further information.
Returns policy
We will not accept refunds for simply change of mind. Please consider this prior to completing your order.
Please refer to the return policy for full detail.