Rosie

Customisation

Add a personal touch to any of our designs through our custom process. Don't quite see what you're looking for? Let's create something unique together.

Simply book an appointment or get in touch to get started.

Ring sizing

Visit our Ring Sizing webpage for tips on how to find your ring size or reach out to our team to discuss.

Xronos offers free rizing if you don't get it quite right. A small fee may incur if there is a significant resize (more than 4 sizes up or down).

Materials

Please refer to each item's individual description for information on materials.

We can customise a piece to change the gemstone, metal choice, etc. Please reach out to our team to discuss and receive a quote.

Manufacturing time

Our pieces are made to order and require 7-21 days to produce, unless listed as ready-to-ship. In the instance the piece is a ready-to-ship item, this will be included in the product description.

Ready to ship items will be dispatched within 1-3 days, pending no changes to the piece or resizing.

Engagement, wedding and other custom/bespoke designs require a minimum production lead time of 6-8 weeks. Each individual client will have lead times discussed with them.

Shipping

We offer complimentary express shipping on all orders. Our products are packed securely and dispatched with insurance and signature upon delivery. Our packaging is discreet, we don't want to ruin any surprises!

Local pick-up (West End, Brisbane)

If you'd prefer to pick-up from our store in West Village (West End), we can arrange this. Choose local pick-up at check-out or get in touch.

For engagement, wedding and bespoke items, we will notify you when your piece is ready for collection.

Warranty and lifetime servicing

Xronos offers Lifetime Warranty and Servicing on every engagement ring we craft. All fine jewellery pieces are accompanied with 12-months manufacturing warranty. Learn more here.

Returns policy

We will not accept returns or refunds for simply change of mind. Please consider this prior to completing your order.

Please refer to the return policy for full detail.